VP, Financial Lines Service Leader

VP, Financial Lines Service Leader - Chubb External Careers

Strategic and Operational Leadership Collaborate with senior and regional management across Financial Lines to ensure key business priorities are supported with clear tactical plans. Establish and nurture high-level relationships with business partners, acting as a strategic advisor on service operations and influencing decision-making processes. Design and implement comprehensive strategic plans to optimize business services across regions, leveraging data-driven insights to enhance efficiency and effectiveness in core areas. Build and lead the execution of strategic and tactical plans that enhance service outcomes and maximize the development of targeted business across Financial Lines. Make key strategic decisions by utilizing data management tools, production measures, service indicators, and other key metrics.

People / Performance Management: Ensure adequate staffing levels at all times by proactively assessing workforce needs and aligning resources to meet organizational demands. Develop and implement a strategic plan to retain high-potential employees and foster long-term growth. Provide coaching and development to employees by offering clarity, direction, and support to enhance skills, knowledge, and behaviors for overall success and positive engagement. Deliver regular, results-oriented feedback aligned with organizational and individual goals.

Process Management Assess and refine regional processes to drive transformative improvements and maximize operational efficiency. Leverage data-driven insights to proactively manage metrics, fostering a high-performance work environment that significantly boosts underwriting capacity and productivity. Oversee and optimize team workload distribution to ensure strategic resource allocation and peak operational performance. Ensure rigorous compliance with workflows and procedures, seamlessly aligning with corporate and branch strategies to achieve strategic objectives. Identify and capitalize on automation opportunities to revolutionize processes, minimize manual tasks, and substantially enhance overall operational efficiency.

• Collaborate with senior and regional management across Financial Lines to ensure key business priorities are supported with clear tactical plans.
• Establish and nurture high-level relationships with business partners, acting as a strategic advisor on service operations and influencing decision-making processes.
• Design and implement comprehensive strategic plans to optimize business services across regions, leveraging data-driven insights to enhance efficiency and effectiveness in core areas.
• Build and lead the execution of strategic and tactical plans that enhance service outcomes and maximize the development of targeted business across Financial Lines.
• Make key strategic decisions by utilizing data management tools, production measures, service indicators, and other key metrics.
• Ensure adequate staffing levels at all times by proactively assessing workforce needs and aligning resources to meet organizational demands.
• Develop and implement a strategic plan to retain high-potential employees and foster long-term growth.
• Provide coaching and development to employees by offering clarity, direction, and support to enhance skills, knowledge, and behaviors for overall success and positive engagement.
• Deliver regular, results-oriented feedback aligned with organizational and individual goals.
• Assess and refine regional processes to drive transformative improvements and maximize operational efficiency.
• Leverage data-driven insights to proactively manage metrics, fostering a high-performance work environment that significantly boosts underwriting capacity and productivity.
• Oversee and optimize team workload distribution to ensure strategic resource allocation and peak operational performance.
• Ensure rigorous compliance with workflows and procedures, seamlessly aligning with corporate and branch strategies to achieve strategic objectives.
• Identify and capitalize on automation opportunities to revolutionize processes, minimize manual tasks, and substantially enhance overall operational efficiency.

• At least 10 years of Operations Management experience in insurance.
• Experience with D&O, E&O and Cyber a plus
• Proven track record in leading, coaching, and nurturing talent, with advanced competencies in results orientation, customer focus, teamwork, collaboration, and communication.
• Outstanding communication and interpersonal skills, with a strong ability to manage processes and foster collaboration across teams.
• Proven ability to successfully manage and lead large teams, ensuring alignment with organizational goals and fostering a high-performance culture.

• Comprehensive benefits package
• Discretionary annual incentive program
• 401k matching
• Health insurance
• Flight privileges

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise, and local operations globally.